Yes! Almost everything on the shop can be customised. You can choose colours at checkout, and if you have something specific in mind, just tick the customisation box and I'll reach out to discuss the details. Keep in mind that custom requests may have an additional charge depending on the complexity.

Add your items to the cart, then click "Order via WhatsApp." Your order summary will be sent directly to me and I'll confirm availability, payment details, and your delivery address from there.

Absolutely! I take fully custom commissions. Message me on WhatsApp or Instagram with a reference image or description and I'll give you a quote and timeline.

No minimum — you can order a single Rs. 800 keychain if you'd like. Every order gets the same love regardless of size.

All pieces are made to order. Standard production time is 5–7 days before dispatch. Complex or custom orders may take a little longer — I'll always let you know upfront.

Yes! I deliver nationwide via courier. Delivery usually takes 2–4 working days after dispatch depending on your city. Karachi orders are sometimes faster.

Delivery is Rs. 300 flat. Orders of Rs. 10,000 and above qualify for free shipping — the promo code YARNIA also gives you 20% off your first order.

Orders are packed carefully to protect the piece during transit. Gift-wrapping or a handwritten note can be added — just mention it when you message me on WhatsApp.

Spot-clean with a damp cloth and mild soap for small marks. For a full wash, hand-wash gently in cold water and lay flat to dry. Do not machine wash or tumble dry.

Yes, and it's a feature! Every piece is entirely handmade, so slight variations in colour, size, and stitch tension are natural. No two pieces are identical — yours is genuinely one of a kind.

The yarn and stuffing I use are soft and non-toxic, but small pieces like keychains may not be suitable for very young children. If you're buying for a toddler, message me and I can advise on the safest options.

Please message me on WhatsApp with a photo within 48 hours of receiving your order and I'll sort it out — either a replacement or a refund, depending on the situation.

Changes and cancellations are possible if I haven't started making your piece yet. Message me as soon as possible. Once production has begun, changes may not be possible.